現正接 Freelance 項目AVAILABLE FOR FREELANCE

Kelvin Lam — 香港 IT 支援・電腦維修Kelvin Lam — HK IT Support · Computer Repair

高級 IT 支援工程師Senior IT Service Desk Engineer

IT 支援及系統專家,專幫中小企同個人用戶保持技術正常運作——快速、可靠、冇術語轟炸。IT support & systems specialist helping small businesses and individuals keep their technology running — fast, reliable, and without the jargon.

🖥️ 電腦維修🖥️ Computer Repair 🌐 網絡設定🌐 Networking 🏢 企業 IT🏢 Business IT ☁️ Cloud & Remote☁️ Cloud & Remote 🎨 網站設計🎨 Web Design

可以接嘅工What I Can Help With

💻

IT 支援 & HelpdeskIT Support & Helpdesk

日常 IT 排錯,支援你嘅團隊或者屋企辦公室——硬件、軟件、帳號,乜都搞得掂。Day-to-day IT troubleshooting for your team or home office — hardware, software, accounts, and everything in between.

🖥️

電腦維修 & 升級Computer Repair & Upgrades

  • PC / Notebook 硬件更換、組裝PC / Notebook hardware replacement & assembly
  • 系統重裝、Ghost Clone、WinPE 救援OS reinstall, Ghost Clone, WinPE recovery
  • 打印機、LAN 問題排查Printer & LAN troubleshooting
🔧

系統管理System Administration

伺服器設定、維護同監控。Linux & Windows 環境、虛擬化,基礎設施穩定運作。Server setup, maintenance, and monitoring. Linux & Windows environments, virtualisation, and infrastructure that just works.

🚚

IT 部署 & 搬遷IT Deployment & Relocation

辦公室搬遷、工作站部署同基礎設施搭建——規劃妥善,將停機時間減到最低。Office moves, workstation rollouts, and infrastructure deployment — planned and executed with minimal downtime.

  • 辦公室搬遷 & 佈線項目管理Office relocation & cabling project management
  • 工作站 / 伺服器部署 & 退役Workstation / server rollout & decommission
  • IT 資產生命週期管理IT asset lifecycle management
🌐

網絡 & 保安Networking & Security

  • Router / Wi-Fi / VPN / Firewall 設定Router / Wi-Fi / VPN / Firewall setup
  • QNAP / Synology NAS 設定QNAP / Synology NAS setup
  • 網絡設定、存取控制——保障你嘅數據安全Network setup & access control — keep your data secure
🏢

企業 IT 支援Business IT Support

  • Active Directory、Microsoft 365 AdminActive Directory, Microsoft 365 Admin
  • MS Intune MDM、Exchange CenterMS Intune MDM, Exchange Center
  • CCTV、門禁系統、IP Phone(Cisco)CCTV, access control, IP Phone (Cisco)
  • 防毒部署(Sophos、Kaspersky)Antivirus deployment (Sophos, Kaspersky)
  • Microsoft 365 Copilot 導入 & 培訓Microsoft 365 Copilot adoption & training
  • 會議室 AV / 電視牆設定Meeting room AV / video wall setup
🛡️

IT 托管服務IT Managed Services

主動式、訂閱制 IT 支援,令你嘅業務持續運作——監控、維護、Helpdesk 同報告。Proactive, subscription-based IT support that keeps your business running — monitoring, maintenance, helpdesk, and reporting.

  • 每月 IT 監控 & 維護Monthly IT monitoring & maintenance
  • 主動修補程式 & 防毒管理Proactive patch & antivirus management
  • 優先 Helpdesk & SLAPriority helpdesk & SLA
🤖

自動化 & ScriptingAutomation & Scripting

唔好再重複做同一樣嘢。用 Script 同工作流程自動化重複任務,每星期慳返你幾個鐘。Stop doing the same thing twice. Scripts and workflows that automate repetitive tasks and save your hours every week.

☁️

Cloud & 遙距設定Cloud & Remote Setup

雲端服務、遙距存取、混合辦公設定——令你嘅團隊隨時隨地安全咁工作。Cloud services, remote access, and hybrid work setup — get your team working from anywhere, securely.

🎨

網站設計 & 開發Web Design & Development

  • 靜態網站、Landing Page、WordPressStatic sites, Landing Pages, WordPress
  • SEO 基本設定、網站維護Basic SEO setup, website maintenance
  • Hosting 管理Hosting administration
📊

NetSuite 顧問(合作夥伴)NetSuite Consulting (via Partner)

NetSuite ERP/CRM 實施、客製化、SuiteScript 開發、持續支援——由可信賴嘅 NetSuite 專才合作夥伴提供。NetSuite ERP/CRM implementation, customization, SuiteScript development, and ongoing support — delivered by a trusted NetSuite specialist partner.

  • NetSuite 實施 & 系統遷移NetSuite implementation & migration
  • SuiteScript / SuiteFlow 客製化SuiteScript / SuiteFlow customization
  • NetSuite 管理 & 用戶培訓NetSuite admin & end-user training
  • 公司流程管理 & 優化Company process management & optimization
  • 流程卓越 & 工作流程自動化(NetSuite + 外部工具)Process excellence & workflow automation (NetSuite + external tools)
  • 業務流程重組 & SOP 文件化Business process re-engineering & SOP documentation
📱

手機 / 平板支援Mobile / Tablet Support

  • iOS / Android 資料轉移、備份還原iOS / Android data transfer, backup & restore
  • App 設定、疑難排解App setup & troubleshooting
🎥

會議 & 協作工具Meetings & Collaboration

  • MS Teams / Zoom / Webex 設定MS Teams / Zoom / Webex setup
  • 視像會議設備、電視牆顯示Video conferencing equipment, video wall display
  • VIP 支援VIP support
🛡️

免費安全工具Free Security Tools

免費線上安全工具:Email Header 分析、URL 風險檢查、密碼強度檢測等。全部本地運行,數據唔會上傳。Free online security tools: email header analysis, URL risk checking, password strength testing, and more. 100% client-side — your data never leaves your browser.

立即使用 →Try now →

關於我About Me

高級 IT 支援工程師Senior IT Service Desk Engineer,實戰經驗涵蓋終端用戶支援、系統管理同基礎設施管理。10+ 年企業 IT 經驗,廣東話 / 中文 / English 服務。 with hands-on experience across end-user support, systems administration, and infrastructure management. 10+ years of enterprise IT experience, serving in Cantonese / Chinese / English.

我嘅做法實務直接:理解問題、徹底修理、做好記錄,確保問題唔會返嚟咬你。I take a practical, no-nonsense approach: understand the problem, fix it properly, and document it so it doesn't come back to bite you.

Windows Linux Networking Virtualisation Automation Troubleshooting IT Security Cloud Services

工作經驗Work Experience

03/2020 – Present
航運業跨國企業Multinational Shipping Company
Senior IT Service Desk Engineer(2023年2月起)Senior IT Service Desk Engineer (since Feb 2023)
  • 硬件/軟件維護(Win / Mac / Android / iOS / Samsung)Hardware / software maintenance (Win / Mac / Android / iOS / Samsung)
  • Cisco Webex、MS Teams、Zoom 會議工具支援Cisco Webex, MS Teams, Zoom meeting tool support
  • MDM 維護、Cisco Meraki Level 2 排錯MDM maintenance, Cisco Meraki Level 2 troubleshooting
  • VIP 支援、搬遷 / 佈線項目管理VIP support, relocation / cabling project management
  • 門禁系統 / CCTV / 訪客管理系統替換項目Access control / CCTV / visitor management system replacement projects
06/2015 – 12/2019
證券公司Securities Company
IT Support OfficerIT Support Officer
  • 電腦維護、伺服器 & 電郵伺服器管理Computer maintenance, server & email server administration
  • 用戶帳號管理、CCTV & 門禁系統管理User account management, CCTV & access control administration
  • 供應商聯絡、搬遷項目管理Vendor liaison, relocation project management
09/2013 – 06/2015
顧問公司Consulting Company
TechnicianTechnician
  • 屋苑大廈佈線工程(Wharf T&T、HGC、PCCW)Residential building cabling projects (Wharf T&T, HGC, PCCW)
2011 – 2013
IT 公司 / 娛樂集團IT Company / Entertainment Group
電腦技術員 & 系統維護Computer Technician & System Maintenance
  • 電腦維修、產品銷售、網站設計Computer repair, product sales, website design
  • 硬件維護Hardware maintenance

技能Skills

平台Platform

Windows 7/10/11 及 Server · Linux · Active Directory · MS Office/365 管理 · Exchange Center · MS Intune MDM · Google Workspace · Cisco CUCM/CUCA/Meraki · Sophos · Kaspersky · Palo Alto Global Protect · IvantiWindows 7/10/11 & Server · Linux · Active Directory · MS Office/365 Admin · Exchange Center · MS Intune MDM · Google Workspace · Cisco CUCM/CUCA/Meraki · Sophos · Kaspersky · Palo Alto Global Protect · Ivanti

軟件Software

TeamViewer · VNC · AnyDesk · RDP · Google Remote Desktop · Ghost Clone · WinPE 救援 · Disk GeniusTeamViewer · VNC · AnyDesk · RDP · Google Remote Desktop · Ghost Clone · WinPE Recovery · Disk Genius

硬件Hardware

PC/Notebook 硬件更換 · 打印機/LAN 排錯 · QNAP/Synology NAS · Asus/TP-Link Router · Cisco IP Phone · Apple/Android 備份還原PC/Notebook hardware replacement · Printer/LAN troubleshooting · QNAP/Synology NAS · Asus/TP-Link Router · Cisco IP Phone · Apple/Android backup & restore

語言Languages

廣東話 — 流利
中文 — 流利
English — Good
Cantonese — Native
Chinese — Native
English — Good

常見問題FAQ

🖥️ 有咩電腦維修服務?🖥️ What computer repair do you offer?

PC / Notebook 硬件更換及組裝、系統重裝、Ghost Clone、WinPE 救援、打印機及 LAN 排錯——上門或遙距都得。PC / Notebook hardware replacement & assembly, OS reinstall, Ghost Clone, WinPE recovery, printer and LAN troubleshooting — on-site or remote across Hong Kong.

💰 IT 支援收費幾多?💰 How much does IT support cost?

個人用戶同中小企收費按工作性質而定,報價透明。Email 查詢通常 24 小時內回覆。Transparent quotes depending on the scope of work, for home users and small businesses alike. Email enquiries usually answered within 24 hours.

🏢 可否做長期中小企 IT 外判?🏢 Ongoing IT managed services for SMBs?

可以。每月訂閱制:監控、維護、Helpdesk、防毒及修補程式管理、SLA 支援。Yes — subscription-based: monthly monitoring & maintenance, proactive patch & antivirus management, priority helpdesk with SLA.

📍 服務邊啲地區?📍 Which areas do you serve?

全香港:香港島、九龍、新界;遙距支援不限地區。All of Hong Kong — Island, Kowloon, New Territories; remote support anywhere.

🎨 網站設計包括啲乜?🎨 What does web design include?

靜態網站、Landing Page、WordPress、SEO 基本設定、Hosting 管理同維護。Static sites, landing pages, WordPress, basic SEO setup, hosting administration and maintenance.

⏱️ 幾快約到?⏱️ How quickly can you help?

Email 通常 24 小時內回覆;緊急個案可商討即日或遙距即時處理。Usually within 24 hours by email; urgent cases often handled same-day remotely.

一齊合作 🤝Let's work together 🤝

有項目、有問題、或者淨係想問下?Send 個 email 俾我——通常 24 小時內回覆。Have a project, a problem, or just a question? Drop me an email — I usually reply within 24 hours.

📧 [email protected]